Terms and Conditions

Physical Purchased Product Warranty

    “M/s Vilo Appliances Private Limited. (“Company”) warrants its Product against manufacturing defects from the date of purchase invoice, on terms and conditions mentioned below.

Terms and Conditions

• This Warranty will commence from the date of purchase invoice.
• This Warranty is available in India and to the end consumer only.
• To avail Warranty services, customer should approach the company customer care or can connect with retailer/dealer from whom he has purchased his Product and must present original purchase invoice and wherever possible, the original Warranty Certificate (duly signed and stamped by the Selling Dealer).
• If it is determined by the service engineer that the Product has any manufacturing defect, then the company will repair or replace the defective Product (whatsoever is required).
• Warranty of repaired or replaced Product shall thereafter continue only for the unexpired period of Warranty. Defective Product shall be duly returned to the Company and will be property of the Company.
• In the event of any unforeseeable circumstance same Product or Product with similar design is not available, Product will be replaced with an equivalent model available at that time.
• It is clarified that Company will not be responsible to the customer for any economic loss, commercial loss, consequential or resulting liability, damage to the property or any other harm or loss to the customer.

 

Online Purchased Product Warranty

Terms and Conditions

• If the product purchase is found defective by the customer, he/she must report to the company within 2 days of product delivered.
• If the company finds the product is faulty it will be repaired (if service available in that region) or replace it.
• This Warranty is available in India only.
• To avail Warranty services, customer should approach the company customer care at 8860-908-909.
• In the event of any unforeseeable circumstance same Product or Product with similar design is not available, Product will be replaced with an equivalent model available at that time.
• It is clarified that Company will not be responsible to the customer for any economic loss, commercial loss, consequential or resulting liability, damage to the property or any other harm or loss to the customer.

 

Warranty excludes or does not apply-

• If customer violates warranty terms and conditions, instruction and installation guidelines or operates the Product otherwise than as per Product specifications.
• If the serial number affixed on the Product is damaged, erased or tampered with or if Product is refurbished/modified by any other technician apart from company authorized and appointed technicians.
• If the Product is operated in conditions otherwise than normal conditions (e.g., abnormal voltage surge, extreme environmental conditions etc.
• If the Product is used for any commercial purpose (if not specified by the company that it can be used for commercial purpose).
• If the warranty card is tampered and bill is not provided.
• Any harm caused due to accident, negligence, improper maintenance, mishandling, tampering, incurred in transit by the customer or which can be attributed to the fault of the customer.
• Any harm caused due to any defect in any electrical/civil installation(s), wiring or third-party products.